Template to complete with your company details (legal name, SIRET, address, contact e-mail) and to have reviewed by a professional before going live.
1. Purpose
These terms govern sales made on dimaluxe.fr between Dima Luxe (the seller) and anyone making a purchase (the customer) in the Women’s Fashion, Health & Wellness, Furniture and African Fashion worlds.
2. Products and prices
Products are described as accurately as possible. Prices are shown in euros, including all taxes, excluding delivery fees stated before the order is confirmed.
3. Orders
The order is final once the cart is validated and payment is confirmed. The customer receives a confirmation by e-mail.
4. Payment
Payment is made online, securely, by bank card, PayPal, Stripe and, for Africa, by Wave. Furniture can be paid in instalments according to the conditions shown at checkout.
5. Delivery
Orders are prepared and shipped with care by our partners to the address given by the customer. Delivery times and fees are stated before payment and vary by product and destination.
6. Right of withdrawal
The consumer customer has 14 days from receipt to withdraw, without having to give a reason, by notifying us of their decision. Products must be returned in their original condition. Some products, such as personalised items or unsealed hygiene products, may be excluded.
7. Warranties
Products benefit from the legal guarantee of conformity and the guarantee against hidden defects, under the conditions set out in the Consumer Code.
8. Wholesale
Bulk purchases are offered by quote. Prices are not displayed: the customer sends their request via the website form.
9. Complaints and mediation
For any complaint, contact our customer service. The customer may use a consumer mediator free of charge, whose details will be given here.
10. Applicable law
These terms are governed by French law. French courts have jurisdiction, subject to consumer protection rules.